Below, you will find troubleshooting instructions for different error messages. If these do not address your app-related problems, please reach out to us by clicking "Contact Us" at the end of the article.
"Oops, something went wrong" error message
This error message usually indicates that an outdated version of Promova is installed on the device. To resolve it, please install the latest version of the app by clicking the "Update" button next to the below:
"Unable to login" error message
This error typically appears for one of the following reasons:
- A wrong email address was used during login.
- The account was originally created using Google Account or Apple ID, but login is attempted via email.
To resolve this issue:
- Try using a different login method (e.g., "Sign in with Google" or "Sign in with Apple").
- If the issue persists or you experience a different problem, please contact our Support team at support@promova.com. We’ll be happy to assist you in finding a solution!