If you encounter the error message "We cannot analyze your pronunciation" while submitting a voice recording, follow these steps to resolve the issue:
- Open the card containing the speaking quiz.
- Locate the black button in the middle of the card.
- Press the black button to start recording your voice.
- Clearly speak the phrase displayed on the card once.
- Press the button again to finalize the recording.
- Once recorded, the system will send your voice clip for analysis using our machine-learning algorithm.
If the issue persists, ensure:
- You are in a quiet environment free from background noise.
- Your device's microphone is working correctly.
- Permissions for microphone access are enabled in your device settings.
If the issue persists, please get in touch with our Support Team at support@promova.com. Please include a screenshot or video recording to help us better understand your problem. We will be happy to find a solution for you!